After being made redundant from his job as a taxi driver, Steven signed on for Job Seekers Allowance through the job centre. At which point, the Job Centre advisor referred him to meet with a Key Worker for one-to-one sessions through Learning Links Nextstep project.Through the initial interview his key worker discovered he did not have a CV and was put off creating a CV because they were created on the computer.

Jenny referred herself to Learning Links after hearing about the service from a friend who was already accessing the Future You project at Learning Links.Jenny had completed a substance misuse treatment just before coming to Learning Links program and looking to re-build her life and start working on her future career. At her first appointment Jenny explained that she wanted to study a Public Services course at College and eventually become a Fire-Fighter.

Paul had been unemployed for 18 months and heard from a friend that Learning Links facilitate the practice sessions to obtain a CSCS (Construction Site Certification Scheme) card to improve his prospects of finding employment. Paul was assigned a Key Worker, on his first appointment the Key Worker found out that he had never had a CV and agreed to create one during a follow-up appointment.

John was made redundant in September 2009, aged 59, and joined the Reach Out project in October to receive support with getting back to work and wanted help with putting together an up-to-date CV as well as gaining his CSCS Health & Safety Certificate in Construction Skills to improve his prospects of employability.John felt a CSCS card would be beneficial for making his job search a little easier.

Vicky is a single mother who was referred to Learning Links by the Job Centre for a First Step Meeting under the JCSCP. Rachel (a coordinator at Learning Links) had her first 1-2-1 meeting with Vicky in April 2010 and this led to a further 4 meetings where she offered Vicky Information, advice and guidance as well as mentoring.